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TITAN-Pinnacle

Enterprise Hosted and Managed Services

TITAN helps maximize ROI for Technology and Business Applications investments over the life-cycle via application strategy-driven investments. We provide lower TCO for application and database support as well as superb service levels and support for increased user satisfaction. Our S2V™ offering enables fast-response issue resolution and preventative programs to keep core applications running smoothly and avoid business disruption.

TITAN’s Enterprise Hosted and Managed Service capabilities offer a complete outsourcing solution for your enterprise software solutions
 
 
Value Proposition
  • Optimize performance and availability of Business Applications and databases
  • Maximize ROI for investment and optimize Total Cost of Ownership
  • Reduced IT infrastructure requirements
  • Increased availability, scalability, system performance
  • Plan, Build, Implement, Train, Manage, Host and Finance the total environment

Offerings
  • Managed Services for Applications
  • Managed Services for Database
  • Managed Services Utility
  • Managed Hosting for Applications & Database
  • Remote Administration
  • Disaster Recovery

Capabilities
  • Flexible solutions for managing application, database and infrastructure
  • Secure, highly available infrastructure in SAS70 approved Tier II data centers
  • Custom defined service level agreements
  • Powerful array of tools to keep systems operating at optimum efficiency
    • Customer Help desk portal with 24/7 support
    • Managed Services Dashboard
  • Management of infrastructure and business systems with IT governance
  • Technically/functionally strong IT professionals
  • Upgrading and patching
  • Data backup and recovery
  • Space, performance, resource, fault management
  • Onsite or remote application and database support

Hosted and Managed Services are Available for
  • SAP
    • MySAP
    • Business Objects
    • OutlookSoft
  • Oracle
    • Oracle eBusiness Suite
    • PeopleSoft Enterprise
    • JDEdwards Enterprise One
    • Hyperion
  • IBM
    • Cognos
    • Datastage

ERP Managed Hosting and Enterprise Managed Services

Oracle Certified Advantage Partner: Database, Applications, PeopleSoft, JD Edwards

Certified SAP Services Partner

Certified SAP Channel Partner

AcceleratedSAP



Strategy
Consulting
Outsourcing
> IT Outsourcing
- Hosted & Managed Services
- TITANium™
> HCM Outsourcing
- HR
- Payroll
- Benefits
- Talent Management
- Training
> Operations Outsourcing
Training


TITAN's Managed Services Dashboard

  • Automates essential
         IT activities
  • Web-based portal
  • Based on best IT
         practices
  • Provided to all TITAN
         Managed Services and
         TITANium™ clients


  • Dashboard Home Page Managed Services Dashboard

    Create and Track
    Service Request Tickets







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